Don’t Feed the TrollsPosted: November 7, 2011 | Author: Steven Harris | Filed under: Collection Philosophy, Professional development | Leave a comment »
The library world has two kinds of trolls stalking it lately. Unfortunately, these trolls often have access to major editorial pages from which to pour vitriol down upon us.
Troll #1: We don’t need libraries anymore! These trolls are addicted to those dangerous “everything is on the Internet” hallucinogens. Public libraries are most often in the sights of these kinds of trolls, but other kinds of libraries also come under attack. Newspaper editorial pages are full of their opinion pieces about how no one uses libraries anymore. “We don’t need help finding things anymore. We have Google and Bing.” Or, “We can just buy whatever we want for our Kindle. Information is cheap!” Forget that everything is not free and available to Google’s eyes or Kindle download. Forget that a lot of the information libraries provide is expensive, highly vetted, and still used extensively by library customers. Forget that the service of training users to effectively discover and use information is highly valued in all of our communities. These trolls won’t listen to those arguments.
Troll #2: Don’t you dare change my library of 40 years ago! These trolls are stuck in a time warp. They have fond memories of 1974, when they completed their Ph.D and bought a Chevy Vega. Academic libraries that try innovative new approaches to information delivery will likely raise the ire of these trolls. They will make smug comments about learning commons, remote storage, and any kind of technology that involves electrons in their editorial diatribes. “Any fool knows you need to look at the print journal volumes to do real research.” Which would surprise the other library users who download to the tune of [over] a million journal articles a year, while the bound volumes sit quietly – peacefully in the basement, rarely reshelved, infrequently discovered sitting next to the photocopier. They proudly give research assignments to undergraduates with the instructions NO ELECTRONIC RESOURCES WILL BE ACCEPTABLE. “It is imperative that students know how to use Poole’s Index to Periodicals if they hope to understand the research process.”Â Forget that some of your electronic resources include Poole’s (and a lot more) anyway. Forget that academic publishers are plunging headlong into a new digital world. Forget that scholarship itself is embracing and exploring new ways of sharing discoveries, many of which never grace the pages of a print journal. They know what is best and what is best never changes.
My advice is not to feed the trolls. Despite the prominence of their editorial invective, they are the minority. We don’t need to counter their arguments when 90% of the community disagrees with them anyway. Let your gate-counts, check-outs, and downloads do their own talking. If anyone who matters asks, have those data at hand. Talk about your programs that are well attended. Show your letters of thanks and survey responses that tell a different story than what the trolls spin. Know in your heart that you are serving the needs of the community and talk about that with enthusiasm to those who want to listen. But don’t feed the trolls. It’s not worth it.