Someone should write this history of librarianship: the longstanding tension between “give them what they want” and “teach them what to want.” Both have been with us almost from the very moment of birth of professional librarianship. Both have elements of nobility. Both have elements of condescension.
“Give them what they want” grants agency and, hey, even intelligence to library users. “Teach them what to want” is aspirational. We all can learn something new and keep on learning throughout our lives. Let’s look away for now from the nasty verso that each bears about the worthiness of library users–that what they want is of dubious quality–one says, “so what,” the other says, “this must be remedied.”
“Teach them what to want” had the upper hand in this fight for a long while, but “give them what they want” has made some serious inroads lately. Ah, but maybe it’s all a false dichotomy. Maybe we really can do both, even though it seems like they are diametrically opposed. Maybe we can add anything to the collection that someone wants but continue to teach skills about finding something better. No conflict there, eh?